Fellowship or MBA in Development Sector

Today, the development sector has emerged as an unconventional yet full-fledged career option amongst the youth worldwide. People seeking careers in Development Sector face a dilemma on the choice between MBA in Rural/Health/Forest management and fellowship opportunities pan India. There are pros and cons to each choice:

1. Academia: Most candidates become largely irrelevant in running social enterprises by putting effort to keep themselves either too much academic or searching for degrees from premier colleges. B School always provides a broad base knowledge base than that is gathered in classroom training of Fellowship.

2. Seeking Experience - The grassroots experience is a must before jumping into solving an issue as one has to acknowledge the gap between ideology and lived experience. Fellowship experience will be much more diverse and fruitful than 2 years in MBA school.

3. Network Effect - The number of students enrolling and attending the MBA is much more than the fellowship program. There is an inherent advantage due to networking in the majority. The majority and minority are about positions in the career ladder, not numbers alone. Yet old institutions have good alumni networks required to establish oneself in employment markets.

4. Future Study Abroad: A full-time MBA program gives a base through academic rigor. MBA schools in the development sector refine skills by having options like IRP/Mini Thesis on chosen topics. This forms a launch pad for students looking for opportunities to study abroad in courses like Public Policy and Public Administration.

5. Peer Quality - Applicants for both go through assessments like Reasoning, Aptitude Tests, Group Discussions or presentations about a subject related to the development sector, and a face-to-face interview. The focus is more on the quantity rather than fit in MBA. Hence, many dedicated and like-minded peers will be more likely to be found in the fellowship program.

6. Content of the Program - The content of both is nearly the same with different weights to the mix of NGO Visits, Classroom Experience, Village Studies, & Leadership Activities. The exposure to different ideas is much limited in fellowship but the depth of the program helps those people who had already made choices for the career goal.

7. Social Entrepreneurship - SE is a combination of both thorough knowledge and action-driven attitude. The fellowship is a much-preferred way to effectively diagnose risk aptitude and aspirations. The fellowship gives a lot of independent thinking and supports entrepreneurship through business skills training, etc.

8. Leadership Development - The leader-centric functioning of nonprofits has always doomed the development sector but this is a less talked phenomenon in the classrooms. But even various theory of Leadership (Analyst, Architect, & Strategist) doesn't come much good in real life. Fellowship provides a direct opportunity to interact with Non-Profit leaders who are taking tactical and strategic decisions in handling the resources.

Prestigious Fellowship in India

1. Transforming India Initiative
2. Teach for India Fellowship
3. Legislative Assistants to Members of Parliament (LAMP) Fellowship
4. William J Clinton Fellowship
5. Gandhi Fellowship
6. Azim Premji Foundation Fellowship Program
7. Ashoka Fellowship
8. India Fellow Social Leadership Program
9. Indian School of Development Management (ISDM)
10. Deshpande Fellowship Program
11. Pradan
12. Young India Fellowship

MBA Option: Private MBA-School has a pure market orientation since higher infrastructure and faculty cost can't be covered with lower admission fees and lower batch sizes of students. Subsidized education at public institutions like IIFM and IRMA gives a much better option to start fresh and new as a development professional. Let us cross-examine the private & public institutions in rural management.

Rural Management of Xavier University Bhubaneswar will cost around INR 15 Lakh (Program fee - INR 11 Lakhs, Development Fund: INR 1 Lakhs, Boarding and Lodging Expenses: INR 1.76 Lakhs, Course Material, IT, Alumni & Placement Expenses: INR 1.4 Lakhs). The highest domestic salary stood at INR 11.00 Lakhs per annum. The average annual compensation stood at INR 7.32 Lakhs per annum. The Median annual compensation stood at INR 7.00 Lakhs per annum. The high-end jobs belong to Banking and Rural Marketing sectors. So even with 20% of the savings from the average income, it will take almost 10 years to repay the loan here. These high fees have been dissuading young students from studying in private institutions to make a career in the development sector. Even public institutions like IRMA will cost around INR 12 Lakh (Program fee - INR 9.5 Lakhs, Activity Charge- 0.6 Lakhs, Boarding and Lodging Expenses: INR 1.5 Lakhs). The average annual compensation stood at INR 10.22 Lakhs per annum. So, with the same logic, it will take a minimum of 5-6 years to repay the education loan.

I assume that appropriate candidates for fellowships are freshers with 1-2 years of experience and mid-career professionals who have a commitment to public service, leadership traits, and the potential for professional advancement. The unexperienced students must prefer public institutions like XISS, TISS or IIFM otherwise choose fellowship over private MBA institutions. The burden of a loan restricts a professional in long-term decision-making and financial freedom. Mostly, aspirants engaged in the job or college hadn't enough time to think without peer pressure, analyze the career and work out what is vital to get the best out of oneself. But, in the end, one has to think deeply, discover options, and take bold yet pragmatic decisions before making a career in the development sector.

Alternate Livelihoods for Refugees

Today is World Refugee Day: There are now more displaced people on the planet than at any other time in human history. UN Security Council has failed to prevent war through negotiation, diplomacy, and sanctions. By the end of 2015, 65.3 million individuals had been driven from their homes as a result of persecution, conflict, generalized violence or human rights violations. Of these, 21.3 million were refugees, 40.8 million internally displaced persons (IDPs) and 3.2 million asylum-seekers (UNHCR, 2015a).

The civil wars always have unfolded refugee crisis in every part of the world. The refugee choose to transit to safe locations and may become “stuck” in a country that was intended to be a pit stop on a longer journey. But why don’t refugees just stay in these countries such as India, Turkey or Greece? Human Rights as well as Living conditions of destination where migrants had most wanted to reach significantly affect their migration intention. The reasons for this are clear: poor living conditions, lack of employment opportunities and the desire to fulfill their initial plans. Even once they are migrated to destination, they apply as asylum-seekers, and keeps them waiting, sometimes for years, for refugee status.

This is the time for investing in skill development for livelihoods. . Getting newcomers quickly into the labour market is “the only way” to integrate them. The assistance must including livelihood support be given through cash grants, medical assistance, vocational trainings and Non Food Items (NFIs).

1. Language Barrier: The first task is overcoming language barriers through using services of social connections like diaspora. A key to pursuing sustainable livelihoods is social capital to overcome language barrier and adaptation to the new place. Innovative use of technologies for data gathering with social networks should be piloted to overview the required support for target population.

2. Grants and Micro Credit: Cash and in-kind safety-net transfers under humanitarian programs are an important coping resource for the displaced. There must be setup of micro credit services to provide loans to refugees. Otherwise the majority of the refugee falls into trap of lenders who are connected to organized crime. Initial grant must be a hybrid of vulnerability fund as well as start-up capital to invest in skills or business. Integration with mobile platforms and with mobile money expands the client base and makes the services easier to use. Credit activity can also be self-sustaining in financial terms, something that is particularly useful as donor funding is in decline. Aligning with on-line crowd-funding also expands the base of donors.

3. Skill Development: The third setup is to assess their education and skills systematically. There is necessity in the recognition of foreigners’ qualifications especially in face of Europe’s excessive demands for credentials. Once the assessment of entrepreneurial and employ ability of the candidate over, a careful planning to ensure that vocational training is imparted and marketing support is provided. In this way livelihoods are secured. This becomes more important as most displaced persons have background of farming and pastoral livelihood practises; The refugees who upgrade their current skills and learn on their own will find it easy, whereas the traditional learner who doesn't add to his skills will face challenges. Workforce skills acquires special significance viewed from the perspectives of both Lifelong Learning (LLL) and the Knowledge Economy (KE).

Challenges: Humanitarian agencies and host governments have predominately used the camp and settlement systems as opposed to supporting the settlement of refugees in urban areas. Social and economic conditions in refugee economies are distinct from those in more settled and integrated economies. This is particularly true where refugees live in camps designated by gender, ethnicity, or language, and are separated from mainstream urban activity.The whole proposition of livelihoods become infeasible in remote camp-based areas with depressed economic conditions such as East Sudan, requires market responsiveness and carefulness.

Unfortunately, the refugee crisis is not temporary. Most refugees do not expect to be displaced for long, but in reality displacement lasts about 17 years on average. As a result, there is a need to address longer-term development needs to complement short-term humanitarian assistance. Hence, there is need to learn on the Refugee Livelihoods. Reference: UNHCR evidence document and Guide to market-based livelihood interventions for refugees.

First Time Manager

As a fresher, I always thought experience is just a word, but now I certainly believe in it. I have understood the ebbs and flows of the profession better.  What really do organizations want out of the professional? The simple answer is “get the job done”. Generally speaking, all managers are charged with three responsibilities: making money for the firm while saving time and reducing expenses. In below lines, find few tips for the first-time managers:

Skill development It is always expected to have basic skills to conduct meetings, reviews, analysis, and communication skill. There must be always focused on developing self-capacity to increase productivity. This includes a small task of planning for day work in hours to being updated with the latest know-how in the field. Work on your written and verbal communication skills to become more appreciative and acknowledging of your coworkers.

Ask for Trouble- Effort is important but where to put effort distinguishes achievers from hard workers. It is important to get your hands dirty by taking over troubled account or project. The problem can be varying from small communication gaps to a series of missteps. Learn about the root cause of the original problem. Why previous attempts to turn things around were unsuccessful?The solution approach helps in understanding the nature of business development and service quality of the organization.

Understand Business- It is always beneficial to spend some time with senior management. The process to design strategy, decision making and contribution are widely learned in this process only. Consumer behavior, public policy, and external environment are constantly changing and managers ability to anticipate and respond to these changes is vital to the top leadership.

Networking - The meaningful connections with teammates, clients, and supervisors is relationship building in the simple and effective form. It is always better to have network spread across age, sex, ranks, department, and alumni network. This involves regularly answer to emails and returning phone calls, engaging with employees in the hall and break room. Be Assertive, Admit when wrong and Make promises what you can keep.

Managing Team - Make sure that same rule is applied for everyone. If a manager seems to be close friends with just one or a few members of a team — to the exclusion of others — this could be a case of playing favorites that could easily escalate. Any manager that checks in with individuals on time utilization far more than necessary is likely a micro-manager.

Decision Making - It is always better to be consistent and a bit of flexible on decisions, responding emails, approach towards a problem, in monitoring team progress. The reputation of the person flip-flopping under pressure decays rapidly. Never fall into a meeting trap, in which meetings are routinely and unnecessarily convened, because constantly meetings for “input” or to consult about an issue could signal a problem with indecision.

It is important to never lose sight of the basics. Sportsmen are the best to emulate on the competition and positive attitude. Regardless of their ranking, they train regularly to strengthen and refine their basic techniques. It is important to understand what really matters to someone, whether an entry-level team member straight out of school or a veteran employee. A manager must seek to understand what each people in the network really care about. This may sound obvious, but in the midst of pressure for deliverables, it’s often forgotten.

The working culture, beliefs, and attitudes prevailing in the organization dilute individual beliefs in most of the cases. There will be a lot of unknowns when one is naive and young: Do I belong here? Am I good enough? There's a lot of proving to do along the way, to yourself and to those around you. Sometimes you need a bit of success to just say: I actually belong here!

Please read 10 Challenges That Every First-Time Manager Will Face by Jacob Shria for more such gyaan.

Visit to Mulkanoor

I had a chance to spend time in Mulkanoor for professional exposure visit recently. Why? Mulkanoor is guiding light of India's cooperative movement. I was able to visit Mulkanoor Women's Cooperative Dairy (MWDC) and Cooperative Development Federation (CDF) promoted Thrift Cooperatives but unable to go at Mulkanoor Cooperative Rural Bank and Marketing Society. The purpose of the visit was to gain an insight into Community Micro Finance & Livelihood intervention work and gradual evolution of the cooperative model formed by the local women. I tried to learn from personal experiences as well as technical formalities by interacting with staff, members, & board directors of the cooperatives. My visit began with a morning ride from Hyderabad and it was about a four-hour drive. Mulkanoor falls in Bheemdevarapalli mandal of Karimnagar district.

Mulkanoor is a hub of agriculture related activities. This area is known for paddy, maize and cotton cultivation. In addition to it, Mulkanoor is famous for its milk production too. Mulukanoor Women’s Cooperative Dairy (MWCD), a model enterprise was established in 2002, the dairy today is an enterprise powered by 22,000 women producers. Currently, the dairy has 138 societies also known as women dairy co-operatives (WDC) having members from the bottom of the pyramid (BoP) spread-out in Karimnagar and Warangal districts. MWCD’s brand Swakrushi stands for quality for its consumers.

Cooperative Development Foundation, popularly known as Sahavikasa, was formed in 1975 when a group of Individuals came together and started working for the development of cooperatives. The CDF has provided technical assistance to the cooperatives with the strategy revolving on the social construction of an economic institution. The following working paper throws light on CDF and Women’s Thrift Cooperatives in Mulkanoor.

I am sharing few peculiar observations about Mulkanoor here -

1. Access to credit is the primary reason to join thrift cooperatives. Financial inclusion is always an enabler of other development objectives and not as a standalone goal. The financial inclusion goal has been achieved in Mulknaoor but the action to ensure social justice or affirmative action in political space have been shunned. The premise of cooperative movement is the result of the struggle against traditionally dominant business class. They have chosen a strategy to fight on the single front rather than spreading limited resources for democratizing the social, political, and economic life.

2. Many women believe that financial products and services are too complicated for them to understand, and this perception serves as a barrier for adoption of these products and services. It’s unfair to expect women members to be expert investors in various available financial services. But thrift cooperative has done ample of capacity building and localization of the financial services. This is inspiring to see how real banking services is supposed to work for real people leading real lives. Thrift cooperative has ensured service accessible to all and not turning into a complex maze only a few can navigate.

3. Most cooperatives fail in running enterprises due to being insulated from the discipline of the market especially in consumer-facing enterprises. MWCD has again proved that AMUL Model can be replicated and adopted anywhere in India. Also, Thrift cooperatives at Mulkanoor have not been caught the in the trap of imposition of across-the-board waivers in the interest rates and loans repayment. Good governance can be attributed to the Andhra Pradesh Mutually Aided Cooperative Societies Act specially. This helps management in not allowing outside interference of the government as they want to maintain the integrity of this cooperative. The institution has developed because they were not politicalized and kept away from concessions and subsidies of the government.

4. Democracy in the cooperative did not just mean that one has the right to vote, adding that it is necessary that the democratic ethos spread in the community. CDF has served the community with the commitment to deregulation and entrepreneurship. It's difficult in a practical sense because a cooperative can't be run like business corporations. Internal issues have to be resolved in a sensitive and tactical way as the community has to live with those whose status quo are affected by the cooperative. Such deregulation and upholding of power by community representative have helped cooperatives in avoiding governance crisis and not transforming into an ineffective parastatal institution.

5. CDF and community leaders have dared to challenge conventional wisdom and social assumptions. Community leaders at Mulaknoor have brought next generation with skills into decision-making positions. That has built a cadre of professional and leaders at the community level. The chance to get skills and to practice and learn leadership has expanded the leadership base and increased the age of the institution.

Mulkanoor cooperative is an exception rather than a rule in Indian cooperative ecosystem. Cooperative Movement has been burdened with a variety of problems, mainly from the outdated cooperative law and practice, conflicting with the basic tenets of cooperation and sound business principles. The cooperatives who are most successful work in an enterprise way without being at odds with transparency as well as accountability. Trust and perception matter more than financial benefits in the cooperative movement. Roots must go deeper in the creation of the power to the people, which is opposed to the coercive power of the state and differs from the traditional business.

Street Entrepreneurs - 2

The informal economy in India is run by entrepreneurs providing products and services to the customers. These low-skilled occupations require low financial investments and thus have a relatively low threshold for entering. The street vendors have created a carefully constructed beehive of economic activity in the public space. They have created a functional system for themselves without waiting for government to provide them the legal permission, space and subsidy. In the series of street entrepreneurs (first part), I am presenting here a blog post by Anishok Mishra from the 2016-18 batch of XIMB:

The Cost behind the Taste - The Chaiwalas of Bhubaneswar.

Tea, or as we fondly call it "Chai" is one of India's most preferred hot beverages. Almost every person in our country has had a sip of this drink once in their lifetimes. Some prefer it black, some with milk, some with a splash of lemon and those looking to get healthier by drinking it prefer it "Green". No matter the variety or the recipe used to brew, this drink has only grown from generation to generation.

A big contribution in the same can be attributed to the numerous vendors who are situated on the streets in shops and "thelas", sporting aluminium kettles and gas stoves, serving tea to all who pass by their shops in glasses, earthen "matkas" or sometimes in plastic cups too. They all have their ways of working and their ways to making ends meet. This article attempts to take a closer look into the lives of these "Chaiwalas" and attempts to analyse how they recreate the same taste every day and the rewards they earn for their efforts.

At the outset, during the course of our short study we observed the following average trend in the expenses that surround a tea vendor:

Monthly sales (Rs) 24600
Montly Cost (RS.) 15193
number of cups per month 4920
Quantity of tea sold (liters) 388
quantity of Tea used (as input IN KG) 12
Cost of Tea Purchased per month 2898
Milk used (litres) 318
Cost of milk 9432
Electricity /Gas 587
Other Expenses 2276
Profit per month 9407

Let above figures not lead you astray. The same are simply an average of the shops that were surveyed at random and follow no patterns as such. Not every tea vendor makes more than Rs. 9000 as profit in a month. Besides this does not consider the expenses such as the cost of his equipment (Stove/Fridge/Utensils etc.) or the support staff. This means that the profit gets trimmed down even further and comes within a range of 4 to 7 thousand a month. This figure gives an insight into the hard lives that these vendors have to endure.

During our survey we approached each of these vendors with a set of questions. Although our intent was strictly academic at the start of the project, we could not help but indulge ourselves into the brimming cups of tea as they shared the information with us in a forthright manner. Be it their sales or their expenses, the "Chaiwalas"seemed as relaxed sharing this information as Toyota inviting people to study its Just In Time systems. Though the comparison may seem far fetched, the same is precisely what transpired.

During the time spent at the stalls asking for information, we observed the plethora of customers that these stalls catered to. Ranging from students who were headed back from tuition to tired office staff blowing off steam after a hard days work; or even the rickshaw drivers when they take a break. Somehow, these "Chaiwalas" have established their presence in all our lives as focal points where people meet and socialize irrespective of their occupation or status. The experience reinforces the importance of these vendors in the social landscape in maintaining a delicate balance between the lives of individuals.

Selling averagely 5000 cups a month and making only a rupee of profit per cup is a grim situation for any business. But the "Chaiwalas" have endured for the better part of a century and continue to do so serving us with a smile across their faces and the amazing fragrance of brimming tea filling our nostrils.

Job Search in Rural Management Domain

Rural management gives career option in both for profit as well as non for profit sectors. A rural management professional can very well be part of the mainstream down the line even though starting career from a rural base. Job search in the rural management domain is more about information asymmetry than plain vanilla hunt for opportunities. While seeking for job, professionals apply for anything and everything in response to the posted vacancies in the job portals. Consequently, the chances of resume being ignored by the recruiters becomes high. To avoid the rejection, it is suggested to have a customized resume and job applications by including the keywords used in the job description that fits with your skills and experience. An updated Linked-In profile and healthy networking helps in a great way.

I have faced difficulties as a job seeker looking for the right job and even knowing name of various companies/ organization of the rural management domain. It is best to choose a target employers where one would like to work, and focus your efforts on those jobs and employers. I have compiled list of organizations apt for a rural management professional that will assist one in reaching the right and targeted organizations easily.

This database will come in handy to the development professional, current students and alumni of XIMB, XISS, EDI, XIDAS, IRMA, VAMNICOM, Amity University, TISS, KSRM, IRM, IIFM, IIHMR, NIAM, GBPSSI, BIMT, NIMT, IISWBM, NIRDPR & TERI University.

Please provide feedback for any company and organizations not mentioned here.

Learning of the Day: It is important to negotiate on the salary and consider this as a marathon, not a sprint. Prof. Deepak Malhotra offers 15 pieces of negotiation advice in an informal session for students at the Harvard Business School.

The Future of Self-Help Groups

SHG Bank Linkage Model pioneered by NABARD served the dual purpose of financial inclusion as well as social empowerment for rural poor women from excluded communities. SHG program had shown to be successful in connecting both unserved as well as under-served customers with financial services.

In the changing financial landscapes, it's merely a question of time before the JLG movement overshadows the SHG movement. The data on regulated microfinance institutions (MFIs) that submitted their numbers to the Microfinance Institutions Network indicates that over the past year, loan portfolios grew by 84 percent and loan disbursements grew by 45 percent (Source). SHGs financed by the bank despite government schemes like NRLM became stagnant with the growth of the MFI sector. The data set (Source) shows a decline in SHG financed by banks post 2013 while the JLG movement is seeing tremendous growth.

JLG model has led to the establishment of a large microcredit sector in India post-2010. While SHG promoted by NGOs and government agencies are either small in numbers or with high default rates. The reason behind this can be explained through last-mile outreach, continuity in service, strategic approach of the movement, and market-led changes in the society.

Both SHGs and JLGs have distinct credit delivery models. The members are expected to visit the bank and make repayments on their own in the SHG model even when a visit to the bank branch leads to travel expenses and loss in daily wages for the client. SHGs have to manage the entire repayment collection process and maintaining records. This process is reversed in the JLG model practiced by MFIs with a door-to-door delivery solution of cash disbursement and repayment with proper records.

SHPIs (mostly NGOs) promote SHGs for deepening the impact of their programs and consolidating their own social agenda. Promoting agencies are solely dependent on the funding agencies and aid under any government schemes for the cost of formation. SHPIs typically have a mandate for capacity building through training, credit linkage of the SHGs to banks, and their monitoring role vis-a-vis the group discipline that is limited for the project duration. Hence, SHPIs were able to sustain regular and quality customer service to the women members during the project period only. Public sector and rural banks have been lending to SHGs only due to government-imposed, priority-sector lending quotas. Once the support from the SHPI ends, the bankers are a bit reluctant to provide financial support to SHGs due to fear of default. SHGs are also implementing vehicles for various welfare schemes in rural areas and get funds for it. But most SHGs are running on paper only. The validation and grading exercise to know the health of SHGs are avoided by both government machinery and NGOs as this can expose fraud at the ground level. This also led to decay in the quality and credibility of SHGs.

MFIs diversified the geography to cover for political risk post-Andhra crisis. The consolidation phase was achieved in the MFI market as the crisis has swept away small players and make investors cautious. But the value of acquiring customers went up due to the introduction of credit bureaus. The strategy adopted by MFI for acquiring new clients was based on low risk and high pace growth. They concentrated on the regions where the SHG program was implemented on a large scale with successful results. The new borrowers came by the restructuring of already existing JLG and SHG members. The incentives of a loan officer in MFI are based on loan disbursements and recoveries. As a result, they could form JLGs and disburse bigger ticket size loans if they include SHG members with inculcated good credit history in the JLG formation. Also, women preferred the JLG model due to the availability of credit in increasing amounts without any mandatory savings.

SHGs are gradually becoming the aggregate of individual actions and rarely work as collective action. The members of SHGs are more inclined towards starting an individual-based activity rather than collective-based activities. This behavior shows either SHG members have not much awareness about the benefits of coming together or don't have cohesion among them. A major role behind the screen was played by the external market-led economy having dynamic individualism and consumerism as its underlying themes. There is tremendous heterogeneity even among the poor SHG members based on parameters of aspirations and entrepreneurism. The break with tradition and affirmative action of state meant the break with established identity-giving authority. The new individuals, freed from the traditional collective, have started to reorient themselves in a new manner. In the booming economy, there are chances of class mobility for entrepreneurial households through remittances and migration. The lines of class division are crossed now more frequently,  the collective identities based on class or caste association are loosening up and leading to ineffective collective action. Hence, theories of collective action are not working as effective now in the rural ecosystem,

This concludes the brief summary of the emerging debate. The popularity of the JLG has eclipsed SHG but its current clients will be shifting to Small Finance Banks to avail savings, credit, and other full range of financial services. The affluent clients will drift towards JLG while the SHG movement will continue to reach out to vulnerable and marginalized people who own little or no land, are predominantly illiterate, and lack access to formal sources of financing.

Life in ALC India

I have joined at ALC India Limited today. I have moved into consultancy act from programme implementation role. I hope my work will take me places and the initial exposure that was localized in the nature and context will be broadened. Tangible gains go hand in hand with the intangible ones in career of every employee. There will be business relation to establish, field tours to get insight, policy level to conduct and markers to lay for the future. Hoping this life will not be fully devoted to the job and conforming to its mindless dictates.

When I quit the job with Chaitanya, I almost felt I had unfinished business to do. I felt that my reputation with ADS and in peers had been very good. And then you have to start searching for job after a gap, it is tough. It knocked me out for few interviews. I have seen a lot of ups and down with the career even a pink slip. I have emerged stronger after experiencing harsh realities of the lives early on in his career. When you get on a learning path, it is the best time of your life. Every day means something, every lesson provides the clarity you clamour for. Life is not about doing it alone. It's about learning from those who have already achieved great heights, and adding that history to one's own built-up.

"Life is not easy for any of us, but what of that? We must have perseverance and, above all, confidence in ourselves. We must believe that we are gifted for something, and that this thing, at whatever cost, must be attained" - Marie Curie

Way to Cashlite Economy

Market and State are principal agent of development. The welfare prone Indian state is now promoting the digital financial inclusion and cashlite economy.The demonetization narrative and data has been diverted towards digital and cashlite economy. The state appears to have vision of going cashless, notably like South Korea, Denmark, Sweden, and Norway. The cashless economy is an utopia but cashlite economy will happen till 2050. The digital ecosystem in India is demonstrated in the diagram below (Thanks Microsave) :



The issues in move towards cash-lite economy has been discussed in detail here -:

1. Policy Level: RBI has drafted policies (in its Payment System Draft Vision Document) to accelerate the shift towards electronic transactions. This policy will require an integration with National e Governance and Digital India plan for having a significant outreach and affect. The 'Committee on Digital Payments', headed by Ratan P Watal deployed by Ministry of Finance has already delivered report on digital payments. They have suggested fiscal incentives to promote digital transactions and a separate regulator to deal with issues concerning payment. Payments and Settlement Act, 2007 will need revision under fast changing digital ecosystem. Unified Payment Interface (UPI) acting as gamechanger has enabled all bank account holders to send and receive money from their smartphones without the need to enter bank account information or net banking userid/ password. RuPay has gained more than 1/3rd market share in total cards outstanding and 18% share in terms of volume of debit card transactions. RuPay is pioneering step as it has lower integration fee with banks and reduce the outflow of precious forex. There is need for incentivizing and strategizing the consumers to use digital accounts. Digidhan is an initiative for promotion of digital payments with lucky draws for consumer and business entity. Beneficiary of government user will receive DBT, scholarship, pension, social transfers and price subsidies from the state as well as central government.

2. Internet Connectivity: The first question to be asked by marketers on digital India: Is the quality of Internet connectivity good enough to go for consumption online? Current internet penetration in India is 34.8 % of the total population. (source). Connectivity issues and the power scenario in the country often impact transactions in India. The Cost, Speed and Reach are three major factors influencing spread to tier 2 and 3 cities in India. The introduction of 4G in the Indian markets is expected to be the next game changer but the prices of broadband connections as well as data charges for 3G/4G are quite high. Unless 3G/4G comes at par with 2G rates, one can't expect digital initiatives like these scaling up. Also, the failure of digital transactions is highest with 2G connectivity. With improvements in connectivity and reduction in cost, the market is set to explode with innovation.

3. Role of Banks: 24*7 and 365 days banking will come through the change in financial services in India. Promotion of (e-KYC) information previously captured during enrolment for Aadhaar, and available electronically to banks or enrolling institutions will reduce a lot of paperwork and time for the banks. A waiver on debit card fees having no credit risk must be promoted among customers. Instead of Surcharge fees and Convenience fees, promotional discount and incentive on current account with some interests will promote people to move towards digital footprint. The presence of multiple players and increase in e-commerce volumes has helped rationalize payment gateway charges to 2.5-3.0% that used to hover around 4-7%.  Saral Mukherjee on Livemint has correctly argued : Benchmark for the merchant discount rate (MDR) for debit cards should be the NEFT/RTGS/IMPS fees rather than credit card fees. If the IMPS charge for transferring up to Rs1 lakh is Rs5, why should debit card use cost 1% of transaction value? Card-based transactions also leave an audit trail. Since MDR on debit cards is a cap and not a floor, banks could have proactively reduced MDR to spur adoption.

4.  Role of Market: The old existing business models for the merchants must be molded such that digital transaction will reduce their time and cost of conducting business. The move to cashless transaction can originate from the retail consumer but needs to involve wholesalers, distributors and manufacturers in the supply chain. E-commerce firms are doing 70% of business through cash on delivery in India. Cash transaction increases another level of risk to the supply chain in the form of cash handling and higher rates of return of products. There is need to have push for digital payment infrastructure. With easier availability of capital through online lending will be a catalyst for MFIs to digital payments, both as a way to repay the loan, and accept consumer money. The future of rural banking and microfinance is sachet sized cashless transactions! This will reduce costs, minimize ticket sizes and volumes will go up!

5. Last Mile Connectivity:The network of Banking Correspondent agents will be utilized in the cash-lite economy. Agents are working on low profitability due to the low levels of transactions and high operational expenditure. Agent dormancy, or inability to deliver service, has a corrosive effect on trust, which is the bedrock for any system of digital financial services. Any initiative in digital services must pay attention to the business size and frequency that will come through use of micro ATMs, mobile money and mPOS terminals. There is a report by microsave on long road ahead for digital economy for all. The agent must be well prepared to handle behavioural traits like habit of using cash with compelling value proposition, offers and anti-fraud procedures in explaining the digital services to the rural customer.

6. Consumer Protection: More secured online payment systems is the primary concern of the consumer. The failure rates of transfer/payment, grievance settlement, fraud management, integration support and lead time are the evolving areas required for consumer protection in digital economy. Ease of use, honest pricing, individual data protection and cyber security are all required for customized end product and fintech providers will have chance for innovative solution. The financial service providers must be transparent in process of customer recourse, complaint management and dispute resolution.

7. Digital Financial literacy: Digital financial literacy program needs push from government in creating awareness and customer protection. The conception of financial literacy is packed with stereotypes of the poor as ignorant and in need of moral lessons on savings, consumption and credit. The attention must be paid for entertainment and engagement rather than learning module in design of mobile app, advertising and training material. There is need of persona or mascot for digital product that can target the early adopters.

8. Convergence: A digital ecosystem will prosper with the amalgamating schemes and campaigns. According to the EY report, penetration of POS terminals is only 693 per million of India’s population, compared to similar emerging countries such as Brazil, which has 32,995 terminals per million people and China and Russia, each of which has around 4000 terminals per million people. India’s POS landscape is characterized by a large skew in favor of urban locations-more than 70% of the POS terminals are installed in the top 15 cities contributing to over 75% of the total volumes at POS.There is 12.5% excise duty and 4% special excise duty on swipe machine imported from two manufacturers--Ingenico and Verifone. Manufacturing of Swipe machine must be linked with Make in India campaign. This can be done by promoting India an electronics manufacturing hub. This is what economist Atul Kohli called state-directed development, not simply private sector expansion. There is need for integration with Smart City for piloting schemes such as online payments for home utilities (electricity, water, gas and taxes) and municipal taxes.

9. Role of Development Sector- The development sector is least prepared for the change with digital India. They need to tap into informal sector through pilot scheme and CSR activities. Example, a pilot can be done by altering the flow of wage accounts in the informal sector from cash to digital through community mobilization and focusing on migrant workers. NGO as partner can increase outreach and capacity building of SHGs can be better done through their medium.

According to a 2014 study by Tufts University, The Cost Of Cash In India, cash operations cost the Reserve Bank of India (RBI) and commercial banks about Rs 21,000 crore annually. This shows India as cash intensive, even for a developing country. Internet usage and penetrations, smartphone penetration, e-commerce growth, GST implementation, new banking licenses, tax reforms and the evolving cashless payments landscape will take India towards cash-lite economy. Given the evolutionary stage of the digital market, both old and new business will be bound to make mistakes and business models are likely to evolve. The future lies in identifying business models and incentives for transitioning merchants and consumers to go digital.

Universal Basic Income

Universal Basic Income is an idea whose time has come. Universal basic income will be a form of social security in which all Indian citizens below the poverty line regularly receive an unconditional sum of money from the government. The amount may be as little as Rs2000 - Rs3000 a year, but that's a lot of free money in the bottom rungs of the income pyramid. Poor families are always destabilized due to their lives irregular cash flows and looming expenses. This will act as small cushion for critical times.

Why the time is ripe politically ? Demonetization has also created a disaster effect on Indian economy and market. Hence, NDA government has changed the demonetization narrative from one of fighting black money to bring about pushing for a cashless economy. NDA had prominently highlighted the issue of black money and had promised to bring it back in Lok Sabha election campaign. Universal Basic Income into Jan Dhan Account will be seen as commitment to a political agenda and a smart way to fight poverty.

There are two major school of thoughts under Direct Cash Transfer (DCT) - CCT and UCT. A comprehensive review of the evidence around cash transfers, Berk Ozler of the World Bank suggests that an unconditional cash transfer (UCT) can provide a critical foundation, on which policymakers can layer carefully designed, targeted CCTs to encourage specific outcomes, such as education or health behaviors. Unconditional Cash Transfer (UCTs) consist of cash grants with means testing to ensure funds go to the intended recipients, but without extra requirements on recipient behavior. Universal Basic Income comes into category of Unconditional Cash Transfer. Those who are further interested in the subject, this video does an excellent job:

While the number of Jan Dhan bank accounts opened as per the latest estimates stands at 26.03 Crore, reaching the last-mile user remains a problem and large number of dormant accounts. Only 14.43 crores of them are aadhar seed hence a verification and duplication is tough to avoid. But universal basic income will help banks to reduce current number (23.85%) of zero balance accounts. A 2013 CGAP report actually points that electronic Payments and social cash transfers in India can improve the business case for banks and agents.

Concept of universal basic income is utilized in developed countries currently. The available routine, process-oriented jobs job of people may be automated in a few years’ time due to the digital revolution, artificial intelligence and robotics. Finland has begin paying basic income to unemployed citizens. A recent research paper suggest that even done for short–term unconditional cash transfers (UCT) will create longer-term impacts.

Cash transfers are an effective, low-cost social protection tool, but they don’t on their own move people out of poverty. The cash transfers should not be seen as a substitute for state actions. There is always investment required in improving infrastructure for health services, education, skill training, and other social programs. The policy question remains still to be answered as universal basic income may sound great but questions remain over whether India can afford it. How much money can be termed as a true “basic” income for household? Should it be truly be both unconditional and universal? Can the program be tailored for more gender sensitive in nature? The debate has just begun and can be read at Livemint & Global dialogue. More time will be needed for individuals to understand how universal basic income will affect institutions, and their relevancy to their daily lives.

World Bank Report on Behavioral Economics

Humans in the real world behave in ways that are strikingly inconsistent with rational models based in economics. Bounded rationality, bounded self-interest and bounded self-control in human is a pure fiction, not a reality. With these assumptions, the profession of economics with its obsession with mathematical modelling has, over time, hopelessly removed from the complexities on the ground. Global Recession of 2008 was a jolt to the the neoclassical free market purists who were unable to predict market failure. The shock led to to the mainstreaming of behavioral economics. Behavioral economics is a subfield of economics that draws on the psychological, social, and cultural foundations of human decision making.

A Mckinsey report: Redefining Capitalism has summarized this quite good -  Over the past several decades, though, some of the bedrock assumptions of neoclassical theory have begun to unravel. Behavioral economists have accumulated a mountain of evidence showing that real humans don’t behave as a rational homo economicus would. Experimental economists have raised awkward questions about the very existence of utility; and that is problematic because it has long been the device economists use to show that markets maximize social welfare. Empirical economists have identified anomalies suggesting that financial markets aren’t always efficient. And the macroeconomic models built on neoclassical ideas performed very poorly during the financial crisis.

I have previously written on World Bank reports too in a grim sense. But this is different and big. Mind, Society, and Behaviour is a World Bank report of 2015 that will lead to major redesign in the field of Development Economics and Development Policy. The resource material is good for a detailed study and can be utilized as an example for a beginner as well as expert. As per Kaushik Basu, Senior Vice President and Chief Economist of the World Bank :"This Report distills new and growing scientific evidence on this broader understanding of human behavior so that it can be used to promote development. Standard economic policies are effective only after the right cognitive propensities and social norms are in place." (Source)

The report considers the importance of irrational and often unpredictable behavior in human decision making. It is based on theoretical and investigative work that comes with uncovering the underlying rhythms and rules of human behavior. The report stresses that focusing more closely on correctly defining and diagnosing problems with human element can lead to better designed interventions. The report applies the three principles to multiple areas, including early childhood development, productivity, household finance, health and health care, and climate change.

I will quote a passage of the report (page 22) for the glimpse: From the hundreds of empirical papers on human decision making that form the basis of this Report, three principles stand out as providing the direction for new approaches to understanding behavior and designing and implementing development policy. First, people make most judgments and most choices automatically, not deliberatively: we call this “thinking automatically.” Second, how people act and think often depends on what others around them do and think: we call this “thinking socially.” Third, individuals in a given society share a common perspective on making sense of the world around them and understanding themselves: we call this “thinking with mental models.”

Solving last mile challenges and Behavioural Change and The Making of Homo Honoratus: From Omission to Commission are examples of how behavioural quirks lead to success in the public policy. Economics without debates, politics or history is a dead mathematical exercise devoid of any intellectual and humane base. The past is already gilded with Locke, Bentham, Mill and Rawls. In the current age of techno-utopianism, the new star in town is Professor Daniel Kanheman. The transformation of Homo economicus to Homo sapiens has began.

Riddle of SHG Movement

Why SHG movement failed in *North-East India but successful in Kerala ? Kerala and North East are both quite high in literacy rate and women dominated society.  Even recently Tripura has become the most literate state in the country overtaking Kerala. This question was asked by a government officer in Ganjam district where I was deputed in my stint at Odisha Livelihood Mission.  The argument seems valid but I had three reasons for the failure now.

1. These are matrilineal societies, not matriarchal ones. Matriarchy is not just about descent and inheritance being traced through the female line. The matriarchal system means a system where women have power in “all activities relating to allocation, exchange and production, as well as socio-cultural and political power." When descent and inheritance are traced through women it’s called a matrilineal system. Matrilineality is only a sub-system of matriarchy and the power in the social power structure remain in the hands of male only. Traditionally, it was communities like the Nairs, Ezhavas and Warriers in Kerala & it’s the the Khasi, Jaintias and Garo tribes (majority of the population of Meghalaya) who practice or used to practice this system. For more about women in North East, please read Status of Women: North Eastern Region of India versus India by Dr Ira Das

2. Population Density is the biggest difference between them. Kerala is home to 2.76% of India's population; with a density of 859 persons per square km, its land is nearly three times as densely settled as the Indian national average of 370 persons per square km. [Reference] This is the major reason as sparse population in the hilly region create a high operational cost and challenges in the last mile connectivity in North-east India.

3. Lack of penetration of financial services is the major reason behind failure of SHG drive. There are only 2.3 per cent of total account in Northeast India.while the maximum no of 27.44 per cent of total account in South India. Read more Financial Inclusion in India:A Brief Focus on Northeast India. Stronger presence of MFIs in the Assam and Tripura helped reduce the disparity but there is a long way to go.

4. In a region ravaged by conflict, business as usual is no longer an option. The political risk due to constant terrorist and insurgent activities with AFSPA have also led as a major hindrance for investment in infrastructure. There has been chaotic process of creating a peaceful state, an economy and a workable political settlement from the violent, corrupt, and poverty-ridden area shows the development process in all of its historical reality.

The picture with inclusion in the development emerges is of increasingly nuanced collaborations and partnerships: business-state, business-society, and between formal and informal business. The promise of financial inclusion in India has been for long time but has never materialised.The Reserve Bank of India is navigating the path to financial inclusion by means of regulations and guidance. RGVN (North East) Microfinance Limited, the only micro-finance company from the region to be selected by the RBI to set up a small bank. The development of financial services will also be a source of growth in North East in the future.

*The Northeast India comprises of contiguous eight states of Arunachal Pradesh, Assam, Nagaland, Manipur, Meghalaya, Mizoram, Tripura and Sikkim - is geographically, ethnically and culturally different from the rest of the country.

HR Policy in Development Sector

Incentives, capacities, norms and professional identities of the organization are the reasons behind success or failing in branding. Brand name is also created mostly by network of ex-employees, partners and vendors. Hence, managing human capital and relationship becomes key in creating brand value. There comes the massive role of HR Manager in the mapping the environment to identify : Unique Employee Allegiance Proposition & Distinctive Competitive Advantage.

Why people switch organization? The answer to the question is same for each sector & development sector is no anomaly. Most Companies/NGOs have tendency to neither invest in the people nor provide mentors for the career guidance. This led to migration of the talented people who have quality of leadership. The mutual trust deficit leads to an organization which will be optimized to hire and keep people who merely want the next job. When organization sees people as true assets,they empower them with knowledge.

I always like the advice of Simon Sinek:When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.Massive HR problems are the dirty secret of a social sector. There is no talent crunch but mismanagement of human resource in Indian social sector. There is a good article on challenges of human resource in development sector in India.

Limitations of HR Manager in development sector:

1. Usually Indian NGOs are entirely one man show and thus giving massive issues of employee grievances to HR. The centralized decision making leaves HR quite toothless in the overall decision making process. In the board meetings of a national level NGO taking place in an AC conference hall, the focus is never on HR policies.

2. The budget and time constraint lead to HR going for the safe route for seeking the degree and relevant experience in job profile. The recruitment ends up with people who are merely good enough without probing fit of new employee into organization culture. Nobody in HR ever got fired for hiring MBA guy in India. When faced with the prospect of failure, HR seeks protection by hiding behind the brand name.

3. HR Manager in NGOs has literally no say in serious issues like gender ratio and the glass ceiling of the organization. They have maximum set targets for recruiting female front-line staff and lower management positions.

4. It's unreasonable to find someone truly talented to switch to your organization with brand name and low package only. Even with limited budget in the NGOs, an organization seldom improve quality by cutting costs, but can often cut costs by improving quality of the workforce.

5. Sometimes current employee don't understand the dynamics of a hiring, they don't understand why certain new employee have been recruited for so much money and why someone else has gone for such less. HR Manager has to unearth and address such insecurities with proper communication.

Recruitment Strategy:

1. Staffing skills and requirements have already altered rapidly in line with the growth of technology and social media but is expected to become more fluid in terms of cross-organisational collaboration with PPP mode, P2P ventures & even CSR activities. The old strategy of recruitment with lowest bidder will always be misleading in case of innovative projects.

2. A good recruiter scout first for competent person with potential and then for professionals. That comes with the experience and people management. Scratchy knowledge of the sector and human behaviour can lead to poor people choice in filtering process.

Whenever a good manager recruits, the single question to be looked:“Is this person likely to replace me one day?” And if the answer is yes, that’s the sort of person an organization want. Further, the top management has to do everything possible to make sure such careers flourish and vision of organization is fulfilled by new recruit.

3. There's a great danger when it's all about process - students getting into the MBA, then smoothly into the high profile job. Sometimes what's important is to get the late developer, or the guy who's just missed out or has taken unconventional path. The guys who've gone out the profession due to personal reasons and are desperate to get back in - they just want to devote the skills. They're there for all the right reasons. The brownie point for HR, they don't even talk about money sometimes.

Retention Techniques:The tough part is retention of employees. Best place to work organization always ensure this parameter to be one of pillars in building organization

1. A Harvard study suggests that the key to sustaining loyalty in employees is making sure they get to do the things that are most important to them outside of work. The regular one to one communication with all, flexibility in hours, non monetary rewards, appreciation from top management matters most for an employee.

2. It's unreasonable to expect that you'll develop amazing people when you don't give them room to change, grow and fail. It takes a very self assured person to compliment talent of others. An insecure top management scavenges on the failure of new recruits and create negative environment in the organization.

3. Leadership that grooms only frugal, non-confrontational and smooth-tongue employee will always have succession problems. HR job is to ensure diversity in the management and as well as workforce. Talent management is not about social standing in organization but inspiring employees to on own strength and performance. Sharp analysis and straight talk promotes reform in the all type of organization. Hence, a culture of praise closes the feedback loop for HR only and best of talent slips away to other firm discreetly.

It's a tricky work being HR in the development sector as criticizing the organisation is very easy but correcting the course without any support from top is much difficult. HR ends up either looking after employees or an organization in long term. The latter is the majority phenomena. It’s a nice idea to change a system from inside. It just happens to be untrue with time. An established structure will change one before one can change it. Accomplishing all three objectives – quality, quantity, and cost efficiency – simultaneously is difficult, and the likelihood of compromise is great.

In the figment of public imagination, development sector is staffed entirely by self-sacrificing and below market standard worker bees. I would term worker bees as "Development Mujahideen" who have given any decent wages and working in remote location for universal betterment. It is still assumed that social work is a sector for people who could not do anything else in life. And that the sole aim of good students is to become rich for personal gains. There is a lot of suppressed frustration in the professional of this sector. I had once urged my friend,Manu Bansal to ventilate the frustration through words and please read the personal anguish in blog post with a pint of beer.

Demonetization & Rural economy

In the mid 1960s, India faced a severe food shortage (mainly in Bihar) and nearly escaped from a major famine. Prime minister Lal Bahadur Shastri started lots of policy initiatives to curb food shortages and such initiatives in turn paved the way of Green Revolution. When India was throttled again economically in 1990, and that's what changed the country forever. The opinion of researcher Suyash Rai at the National Institute for Public Finance and Policy and Wharton School at the University of Pennsylvania on black economy is required to understand the depth of the situation.

The announcement of demonetization of Rs 500 and Rs 1000 notes came on 8th November 2016. Problem in rural economy had appeared as Kharif harvest is sold in hard cash, an investment is required for Rabi season and marriages in community will happen in this time of year. Farmers, landless labourers, domestic servants, pensioners, small traders, all these and many other groups have taken a terrible hit  First, there is huge liquidity crunch in the informal and rural sector. The effects is felt by both supply and demand side.

The MFI industry is a cash intensive with its large network base of 3.2 crore clients in India. Most of the borrowers take loans in cash and they repay loans in cash. MFI operations will be most affected due to this decision as there are for lot of women with loans between Rs 10000 to Rs 50000. The disbursements will be delayed and collections drops can lead to situation of operational paralysis in the rural sector. Even then fight for market share could lead to weakening of credit appraisal standards for achieving required sales target. Such conditions for the failure of the industry to defer payments temporarily will be milked by political class. MFI sector has already shown relative slowness towards going ‘cashless’. This can be attributed to fact that India is among the most cash-intensive economies in the world with a cash-to-GDP ratio of 12%, almost four times as much as other markets such as Brazil (3.93%), Mexico (5.3%) and South Africa (3.73%) .

There is huge requirements of seeds, fertiliser and pesticides for Rabi season. The farmer will be forced to buy on credit or take loan from informal credit sources at exorbitant interest rates. Even with decent monsoon rains, the farmers is willing to invest heavily this year as they were hit by drought in 2014 and 2015. Government has allowed withdrawal limit to Rs 25000 for the farmers but this will not solve problem as rural banks are already overloaded with responsibilities of exchange. Many people simply do not have active bank accounts and even ATMs are working under capacity.  A lot of housewives, artisans, and workers may have cash lying with them at home. This isn't part of hoarded illegal money but a traditional way of saving money for women without seeking permission from husband or other family members. This little amount, concealed from everyone, usually grows as time passes and is used in the time of needs. This revelation isn't "small price to pay" and can't be termed as collateral damage in fight against black money. This kind of policy debate ignoring women leads to is a less empathetic society .

The chaos spread in this time will be used by black money hoarders in rural areas too. The illegal exchange of currency notes with lesser monetary value notes will be the first move of brokers. Brokers will use KYC of common man for siphoning of money into Jan Dhan Accounts of illiterate populace for small time. The main challenge will be of cash logistics for banks in far and remote places. Rural economy will be forced to run on deferred payments and barter system for few months. Rice, wheat and other staple crops will be used as exchange currency. The slowdown of economy will wipe out a large number of small entrepreneurs from the market. There is an urgent need to tackle middleman-transporter nexus in this scenario that has always dominated rural marketplace. The issue with farm in India is not that farm income is exempt from tax but farmers don't even have to report it. The small traders in villages have agriculture land holdings and always can show the illicit wealth as farm income.

The short term effect will be slowdown of economy and hence a reverse exodus of labour will happen in upcoming months. NREGA expenditure must be increased in this financial years as there is lot of rural populace who have no asset base and mainly depend on wage labour as their primary source of income. MNREGS, ICDS and even NRHM are only source of livelihood for many women in an already crippled rural economy, with little avenues for non-agrarian work is fast depleting with the effect of demonetization.

The long term effects of this policy decision will surely lead to both innovation and protest. Most labour intensive businesses (such as tea-gardens, factories, transporters, cab services, construction and civil engineering works and so on) pay wages in cash. There will be impact on the mode of payment in near future. There will be promotion of financial transactions using digital, paper-less modes like mobile money, mobile wallets, debit cards, ATMs, and ePOS machines. MFI sector is focused on credit and maybe some insurance with , while the m-banking world is focused on transfers and payments with sophisticated back end systems. There will be convergence between them to avoid such situation again. MFI, customer and banks will ultimately move towards unison as a part of the financial inclusion drive of the government.

Reform is often waylaid by hidden priorities and even slow when implemented fairly. There is always unwanted effects due to complex nature in rolling out any new scheme. Structural reform in 90's have proven this mantra and the long term actions taken in cleansing financial sector by current government is no exception. There was always an urgent need to have radical changes keeping ten years time ahead. A strategy can't be sought with incremental thinking by the state. RuPay, Payment banks, Demonetization, Aadhar Cards & Jan Dhan Yojna has brought up winds of disruption and innovation through technology, regulations and government action, will fundamentally alter the banking sector. The future will belong to those who show speed, imagination and the boldness to embrace change towards cashless economy and targeting BOP clientele.

Still, I will argue that a rationally argued cause-and-effect connection within the limits of the evidence is required from experts, as it is essential to investigate facts while debunking fantasy element spread in social media. India has to understand and address positive changes, failures and externalities of demonetization drive in rural economy.

Default Management in CBFO

Microfinance means different things to different people. There is difference between working of regular MFI companies and Community-Based Financial Organizations (CBFO). Community based microfinance model, owned and governed by community members has always served cost-effectively and provided financial services to the end users. Too much scaling without proper assessment could drive CBFO to financial indiscipline at the SHG level, lead to over-borrowing and potential default. While working with few clients will be unsustainable for the CBFO itself.

Loans can benefit the poor and their community only if properly managed. In most of the default, the pressure on giving loans without proper risk assessment mounts on both supply and demand side. A debt becomes bad when it’s not paid for three consecutive months. Here are few pointers that are learnt with the experience -

How to avoid delinquency ?

• Peer monitoring and group pressure is the main influential factor in loan recovery performance of the SHGs. Even the family of loan applicant must be in the loop when loan is sanctioned.

• Due diligence must be carried out in loan appraisal to ensure the repayment capacity of the customer and assessing the customer's capacity to repay and avoid over-indebtedness. Educating clients on ill effects of over-borrowing will go a long way in reducing arrears and defaults.

• Recovery and repayments depend on the mutual trust between CBFO and its members. Agent dormancy, or inability to deliver service due to vacancy, has a corrosive effect on trust, which is the bedrock for any system of financial services.

• The clarity on installments, penalty & expected vs actual must be with agent as well as member for bringing clarity and smooth information flow.

• It is the responsibility of the staff to clear overdue and facilitate the grievances readdressal with the community. There must be refresher training for the staff and office bearers on risk management, sustainability, accountability and ownership.

• Knowledge dissemination of Panchasutra : Regular Meeting, Regular Saving, Inter Loaning, Timely Repayment, & Up to date Books of Accounts.

• Reminders or calls up the customer for recovery is common practice. Weekly SMS reminders before scheduled repayment date with detail of loan amount will serve as a nudge in the behavioral change of members.

• Documenting and communicating answers of questions like -What was the main single factor that motivated you to repay? Are they consistent or not? If not, why not?

Do’s of Overdue Recovery

• Try to motivate borrowers to repay and root cause analysis of the default must be filed. The default happens either due to fraud or real time emergency. The distinction between them makes easy for recovery down the road.

• Only one person must be Point of Contact (POC) for default/ delinquent group. Recovery for default must be done in the team of office bearers and members of SHG or cluster with the staff.

• There must be a notice served to members having defaulted loan before visit. Regular follow-ups with proper communication messages are the best way of ensuring recovery.

• The emotional factor must be utilized in recovery process by giving successful examples of other members in such position. There must be pressure exerted from two sides. One person must explain her social angle of the default while other person must focus on self interest and future options.

• The defaulted member must be invited in the meetings with respect. Staff must facilitate that positive environment is maintained in the meetings. There must be carefulness on the gender and caste issue.

• Recovery should normally be made only at a mutually agreed designated place. Field staff shall be allowed to make recovery at the place of residence or work of the borrower only if borrower fails to appear at the designated place on 2 or more successive occasions.

Don’t of Overdue Recovery

• Team especially consisting all men shouldn't go for recovery from women member and no abusive language should be used. The contact time is between 7am to 7pm excluding inappropriate occasions such as death. RBI norm must be followed with rigor in the recover process.

• Police complain is the last option to be used by the team. There should be strictly no mention of claiming Land/ Gold for recovery of default amount.

• Field staff shouldn't give any commitment of either rescheduling or restructuring of the loan without any consent to the superiors. To rework household budget and make provisions to accommodate changes in the repayment amount must be made in written agreement.

• A very high level of indebtedness and tough recovery techniques can led to many villagers seeking government intervention that will be political risk for the operations.

What people think of Microfinance?

Microfinance is financial services for poor and low-income communities, people who have been excluded from the mainstream financial system. Yet, there are the diverse opinions people have about Microfinance. I have encountered few in last 5-6 years and presenting them in summary format.

1. The MBA: "Truly amazing business model & poverty reduction tool."

2. The arrogant: “Unsustainable and too risky! Does it actually work?”

3. The over-informed: “Yes, I know about it, you give money to poor. Social enterprise!”

4. The ill-informed: “Thugs lending money to poor at high interest rates and brutal recovery techniques.”

5. The devout fan: "This is the future, only we need investment and scaling and may be P2P."

Microfinance is not panacea from all troubles, this also means that not any poor person can obtain the loan. I can vouch with my experience that only micro loans can't solve poverty. There is enough evidence to support my claim : Microloans Don’t Solve Poverty But research might reveal what will. I always go for the advice of Wayne Dyre before deciding for myself:"The highest form of ignorance is when you reject something you don't know anything about."

Distinct Honour to Chaitanya

Governor CH Vidyasagar Rao has appointed social researcher Dr Sudha Kothari and Founder of Dalit Chamber of Commerce and Industry (DICCI) Milind Kamble as expert members on the Rest of Maharashtra Development Board on 6th June 2016. Sudha Kothari serves as the Managing Trustee of Chaitanya, a developmental organization established by her in 1993. Chaitanya is one of the pioneers of community based microfinance institutions in Maharashtra state and promotes 42 SHG federation with an outreach of 1 Lakh women members across 18 districts of Maharashtra. Dr. Kothari also serves as a Member of Board of Trustees at FWWB India.

One of the great delights of my job is the daily encounter with Dr. Kothari. She is a great mentor and her whole life mirrors commitment to poor women. It’s an honor to work with people whose contributions make us proud and inspiring. 

Good Governance & Public Policy

What is Public Policy ? Public policy focuses on the processes by which various types of policies and regulations that affect members of the public are created and enforced. Public Policy deals with public goods delivery – political economy, taxation, law and order, good social and physical infrastructure, including better education and health facilities – and facilitate provision of private goods (cheaper power, flexible labour laws and other subsidies). The guiding principles for better public policy include building people’s ownership and participation in the governance and decisions affecting their lives. Regulation, Redistribution and Equity came to the forefront of policymaking.

Resources be it human, natural or financial are limited in a country and a government must utilize them in the most productive manner can achieve the best possible growth. That is the essence of good governance. The first and foremost requirement of good governance is broadly distributed political rights among citizens and the government accountability and and transparency in public administration. An ideal public service institutions will be decentralized, professional and autonomous management structures.

The theoretical framework however doesn't work smoothly in the real world. Governments in many developing & underdeveloped countries are corrupt and never work in favor of the people. They work for the interests of specific groups. It would be naive to think that governments work for the public all the time. Economics works alongside and interacts with social and political forces framing the policy. Politically motivated decisions, the undisclosed profiteering, the conflicts of interest, the vested interests, & the bad experiments with good intentions can lead to the flawed policy making process. So how the end objective is achieved ?

Policy makers must be open-minded and open-armed to combat such conflicting interests arising due to potentially corrupt motivation. They must have sound knowledge of the local context of a community – its history, politics, social structure, and culture, along with its economics. More the diverse the stakeholders in policy making, the probe in the issue will examine ground realities, re-validate assumptions on which our policies rest, and evaluating  new initiatives. The real impact of policy decisions are measured by three factors:

* Number of beneficiaries covered under the policy
* Number of beneficiaries who experience a positive change with the implementation
* Participation of the people and innovation springing from the outcomes.

Public opinion is varied and contested space, continually shaped and reshaped over time. Popular opinion in India generally overlook corrupt vested interests or don't want to go for long term reform. Hence, Indian state has always insulated public policy from open debate. The bureaucracy in India has never let the control of policy shifts to an autonomous institutions and public has suffered the ill results of lack of knowledge among civil servants. Bureaucracy seldom promotes creativity and, under the cover of neutrality, preserves the advantages of the powerful by dominating the weak. In the government systems, professionals are always crowded out by the imprisoning logic of bureaucracy. As described aptly by Prof Ajay Shah: In the West, leaders choose the direction of public policy. Government is like a car, which goes where the leader directs. But in India, the car is broken, and just turning the steering wheel is ineffective. To do public policy in India, the skill required is that of an engineer and not the driver. It is about opening the hood, understanding what is wrong with the institution, and fixing it.

Each policy must face several test: Are the policies realistic? How will they be implemented? What results will they produce in the long run? Were there more reasonable, less risky, cost effective, user friendly, & more inclusive policy measures that would have yielded as much benefit as the rolled out one ? There is no ultimate policy measure but always a solutions-oriented approach means more innovative outreach and trade-offs in a wiser way. I will be putting more on the non academic and self learned diagnosis of public policy in coming days. Watch this space and hear buzz words like committees, accountability, check and balances, transparency. Have I lost you yet? I will.

Agricultural Commodities - Pulses

Market at the micro-level has to serve three main stakeholders with different expectations. Farmers wants good price and constant demand, distributor wants fat margin and consumer wants low prices and quality product. In the market scenario at macro-level production of the pulses, demand-supply conditions within India, volatility in global commodity prices, variation in exchange rate, policy of the government, and a surge in import can lead to determination of final price of the any commodity. 

This article series aims to provide an introductory overview on the agricultural commodities in India. The first article of this series will carry the discussion by offering an analysis of the pulses in India. India is the world’s largest pulse producing, consuming and importing country. Bengal Gram (Desi Chick Pea / Desi Chana), Pigeon Peas (Arhar / Toor / Red Gram), Green Beans (Moong Beans), Chick Peas (Kabuli Chana), Black Matpe (Urad / Mah / Black Gram), Red Kidney Beans (Rajma), Black Eyed Peas (Lobiya), Lentils (Masoor), White Peas (Matar) are major pulses grown and consumed in India. During 1950-51 to 2013-14, area under pulses increased by 31% from 19.09 million hectares [mha] to 25.23 [mha] and productivity per hectare increased by 46% from 441 kg to 764 kg with significantly disappointing 0.64% CAGR of productivity. Even the area under cultivation for pulses has seen marginal increment, there is shift in the quality of land used for pulses production.

Green revolution has pushed pulses cultivation in tough terrains resulting in declining productivity. As pointed out by Santa Kumar Committee Report: "GoI needs to revisit its MSP policy. Currently, MSPs are announced for 23 commodities, but effectively price support operates primarily in wheat and rice and that too in selected states. This creates highly skewed incentive structures in favour of wheat and rice. While country is short of pulses and oilseeds (edible oils), their prices often go below MSP without any effective price support. Further, trade policy works independently of MSP policy, and many a times, imports of pulses come at prices much below their MSP. This hampers diversification." Hence, the government needs to create a crop-neutral incentive structure for farmers, which is at present skewed in favour of rice, wheat and sugarcane.

Pulses have low carbon emission and water needs which make them ideally suited in India’s farming system. Rainfall in India is highly unreliable both in time and geography, leading to fluctuation in the production. The major driver of food inflation was the hike in prices of pulses, which was caused by the crop loss due to untimely rains. India’s pulses production fell from 19.25 million tonnes in 2013-14 to 17.3 million tonnes in 2014-15, while imports rose from 3.18 million tonnes in 2013-14 to 4.58 million tonnes in 2014-15. With the sky rocketing prices of the pulses, the government has taken haste decision to import 7,000 tonnes of Tur (5,000 tonnes earlier, and 2,000 tonnes now) to tame prices. In a country where the consumption of tur daal hovers between 3.3 to four million tonnes, aiming to control rising prices by importing 7,000 tonnes tur shows both the policy failure in pulse price management and strong cartel of importers artificially jacking up the prices. Ineffective policy measures appear to be knee-jerk reactions more than calibrated responses of policymakers.

No pulses are currently traded in future in international markets and only Chana is traded in future in domestic markets. The Securities and Exchange Board of India (SEBI), which also regulates the commodities futures market, may consider banning forward trading in chana (gram) as part of the government’s measures to bring down prices of pulses. By suspending futures and forwards markets, the government can simply shot the messenger. This is only evidence of a rather sloppy conceptual framework of policymakers. Merely scapegoating traders as  “hoarders” and “speculators” is not going to be effective in today’s times. Also, traders hold the strings to the political purse, and a crackdown against hoarding would be damaging for ruling political party. Forwards and futures markets are supposed to give signals for effective price discovery and efficient price risk management. It is therefore necessary to develop suitable futures contracts for major pulse varieties separately, as also for all pulses together in the form of index futures.

Pulses are now termed as crops for poor, largely cultivated in marginal lands prone to poor irrigation supplies. Low pulse yield in India compared to other counties is attributed to poor spread of improved varieties and technologies, abrupt climatic changes, vulnerability to pests and diseases, and generally declining growth rate of total factor productivity. Lack of effective market news system and existence of different grades and qualities have also contributed to these imperfections in market. Appropriate reporting with quality differences and graded produce could go a long way to reduce the high price differentials, spatial as well as temporal.

Readers can also read a good article in IPGA examining the price issue of pulses. Jokes comparing  butter-chicken  to pulses are already in the market, and the trend doesn't look good for next year. It will be much shame for current government promoting 'Make in India' campaign while importing pulses, oil-seeds etc from foreign nations. India government needs to get the act together if they are truly committed to the food security of our fellow citizens.