This Governance and Accountability (GAC) is taken directly from the PPT of world bank team.
A: Awareness on GAC - Good project management is promoted by adopted governance and accountability. However one needs to generate awareness on GAC .
B: Benchmarking - The benchmarking on what can be delivered has to be done with due consultations with stakeholder who would deliver the service.
C: Capacity Building - A training module needs to be developed which empowers the entire project staff and participating institutions at all level with basic activities under GAC, tools to be used under GAC.
D: Deterrence - A clear cut policy which includes measures for prevention, detection and punitive action needs to be defined.
D: Documentation - Documentation of procured assets, field processes, accounts, book keeping etc. are integral part of GAC.
E: Effective Service Delivery - The deviation against the benchmarks have to be captured regarding the service delivery.
F: Focal Point for GAC - It would be necessary to identify a focal point for GAC at each level right from State, district, block and community.
F: Feedback System - An effective feedback system has to be evolved in the project. Community Score card is one such feedback tool.
G: Grievance Redress System - GRS will include complete redress mechanism, which can be used by community members also to report on any form process deviation , corruption and complain.
H: Human Resource Policy - Human Resource Policy and Codes of Conduct needs to be defined.
H: Help desk - Help Desks are necessary to provide help / information to stakeholders.
I: ICT - ICT will serve the backend support for improving governance and accountability.
J: Joint efforts - The GAC initiatives have spread across multiple sectors and verticals hence all efforts have to be jointly done by the project staff at the respective levels.
K: Knowledge Management - Knowledge Management helps in learning , sharing and thus necessary for better governance.
L: Learning - Doing by learning is necessary for GAC by a gradual learning-by doing approach.
M: Monitoring for GAC - Monitoring systems have to be in place good governance.
N: Non–Negotiable - Project non–negotiable are key to GAC.
O: Operational guidelines - It would require operational guidelines to be prepared and disseminated at all levels for the staff and community institutions to understand the entire gamut of GAC.
P: Process Audit - Process assessment can become a participatory method to understand the processes adopted at the community level.
P: Public Disclosures - Public Disclosure will be ensured with desired frequency, medium and responsible units.
Q: Quality Control - Quality control is necessary for improved service delivery.
R: Right to Information - RTI emphasizes on complying with provisions on suo-motto disclosure of information under RTI Act, 2005, rather than limiting to only on-demand access to information.
S: Sanction Policy - Clear sanction policy for fraud, corruption, and other malpractices needs to be outlined. Reporting cases from the field and mandatory checks needs to be institutionalized.
T: Transparency - Transparency will have to be ensured strictly at the procurement, financial and project implementation level.
U: User Report Card - The user report card can be done annually or at a regular frequency to capture the feedback from the SHG members through a survey or group discussion method on service delivery in the livelihood project.
V: Verification mechanism - A foolproof verification mechanism has to be developed under GAC for verifying key risk areas like social inclusion, adherence to non negotiable, transparency in project etc. and to identify the loopholes.
W: Window for GAC - A window for GAC concept has to be promoted to provide insight into the practices and innovations in GAC.
X: Xtra Ordinary efforts - Governance and accountability requires an Xtra Ordinary effort.
Y: Yes to GAC - Governance and Accountability is mandatory part of the project and cannot be termed as extracurricular activity, hence each stakeholder has to fall in the line of saying Yes to GAC.
Z: Zeal for GAC - Taking up measures related to governance and accountability requires a Zeal for GAC, amongst the project decision makers and management.
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